Whether you need to check your EBT balance, report a stolen card, reset your PIN, or ask about your case, having the right food stamps number saves you time. Every state has its own food stamps number and SNAP customer service number — and most are available 24 hours a day through an automated system.
This guide lists every state’s EBT phone number and SNAP customer service number, explains what each line handles, and tells you when to call which number.
Two Numbers Every SNAP Recipient Should Have
Before getting into the full state list, understand that there are two different phone numbers for food stamp recipients — and they handle different things:
EBT Customer Service Number (on the back of your card) This is the number printed on the back of your physical EBT card. Use this for:
- Checking your SNAP and cash balance
- Resetting or changing your PIN
- Reporting your card lost or stolen
- Disputing unauthorized transactions
- Activating a new or replacement card
This line is automated and available 24/7 in every state — no hold time for balance checks and PIN resets.
SNAP Office / Case Phone Number This is your state’s SNAP agency hotline. Use this for:
- Questions about your application or case status
- Reporting changes in income, household, or address
- Scheduling or rescheduling your eligibility interview
- Recertification and renewal questions
- Appealing a denial or benefit reduction
- General eligibility questions
This line typically operates Monday through Friday during business hours, with some states offering extended hours.
Food Stamps Phone Numbers by State
| State | EBT Customer Service | SNAP Agency Hotline |
|---|---|---|
| Alabama | 1-800-997-8888 | 1-334-242-1310 |
| Alaska | 1-888-997-8111 | 1-907-269-3666 |
| Arizona | 1-888-997-9333 | 1-855-HEA-PLUS |
| Arkansas | 1-800-997-9999 | 1-800-482-8988 |
| California | 1-877-328-9677 | 1-877-847-3663 |
| Colorado | 1-888-997-4444 | 1-800-536-5298 |
| Connecticut | 1-888-328-2666 | 1-855-626-6632 |
| Delaware | 1-800-372-2022 | 1-302-255-9500 |
| Florida | 1-888-356-3281 | 1-866-762-2237 |
| Georgia | 1-877-423-4746 | 1-877-423-4746 |
| Hawaii | 1-888-997-8881 | 1-808-586-5734 |
| Idaho | 1-800-432-0642 | 1-877-456-1233 |
| Illinois | 1-800-678-5465 | 1-800-843-6154 |
| Indiana | 1-877-768-5098 | 1-800-403-0864 |
| Iowa | 1-800-359-5802 | 1-855-944-7526 |
| Kansas | 1-800-997-6666 | 1-888-369-4777 |
| Kentucky | 1-888-979-9949 | 1-855-306-8959 |
| Louisiana | 1-888-997-1111 | 1-888-524-3578 |
| Maine | 1-800-477-9014 | 1-855-797-4357 |
| Maryland | 1-800-997-2222 | 1-800-332-6347 |
| Massachusetts | 1-800-997-2555 | 1-877-382-2363 |
| Michigan | 1-888-678-8914 | 1-855-275-6424 |
| Minnesota | 1-888-997-2227 | 1-800-657-3698 |
| Mississippi | 1-800-948-3050 | 1-800-948-3050 |
| Missouri | 1-800-997-7777 | 1-855-373-4636 |
| Montana | 1-800-997-3333 | 1-888-706-1535 |
| Nebraska | 1-800-383-4278 | 1-800-383-4278 |
| Nevada | 1-800-997-8888 | 1-800-992-0900 |
| New Hampshire | 1-800-997-5555 | 1-603-271-9700 |
| New Jersey | 1-800-997-3333 | 1-800-792-9773 |
| New Mexico | 1-800-843-6562 | 1-800-283-4465 |
| New York | 1-888-328-6399 | 1-800-342-3009 |
| North Carolina | 1-888-622-7328 | 1-800-662-7030 |
| North Dakota | 1-800-726-3339 | 1-800-472-2622 |
| Ohio | 1-866-386-3071 | 1-844-640-6446 |
| Oklahoma | 1-888-997-9777 | 1-405-521-3444 |
| Oregon | 1-888-997-4447 | 1-800-699-9075 |
| Pennsylvania | 1-888-328-7366 | 1-800-692-7462 |
| Rhode Island | 1-800-697-0660 | 1-855-697-4347 |
| South Carolina | 1-800-997-5678 | 1-800-616-1309 |
| South Dakota | 1-888-304-7687 | 1-877-999-5612 |
| Tennessee | 1-800-997-6278 | 1-866-311-4287 |
| Texas | 1-800-777-7328 | 1-877-541-7905 |
| Utah | 1-800-997-4444 | 1-866-435-7414 |
| Vermont | 1-800-979-3300 | 1-800-479-6151 |
| Virginia | 1-866-281-2448 | 1-804-726-7000 |
| Washington | 1-888-328-9271 | 1-877-501-2233 |
| Washington D.C. | 1-888-999-8111 | 1-202-727-5355 |
| West Virginia | 1-800-997-8888 | 1-800-642-8589 |
| Wisconsin | 1-877-415-5234 | 1-800-362-3002 |
| Wyoming | 1-800-996-8799 | 1-307-777-6389 |
What to Have Ready Before You Call
Whether you are calling the EBT customer service number or the SNAP agency hotline, have the following ready:
- Your EBT card number (16 digits on the front of your card)
- Your Social Security number or case number
- Your date of birth
- Your current address and zip code
Having these ready prevents delays — the automated system and live representatives both require identity verification before accessing your account.
How to Check Your EBT Balance by Phone
Checking your EBT balance by phone is the fastest method — no internet, no app, no waiting on hold. The automated system reads your balance in under 60 seconds.
Step 1: Flip your EBT card over and find the customer service number on the back. This is the same number as the EBT customer service column in the state table above.
Step 2: Call the number. The line is available 24 hours a day, 7 days a week — including weekends and holidays.
Step 3: When the automated system answers, listen for the balance inquiry option. It is typically the first or second option in the menu — something like “Press 1 to check your balance.”
Step 4: Enter your 16-digit EBT card number when prompted.
Step 5: Enter your 4-digit PIN.
Step 6: The system reads your current SNAP food balance and, if applicable, your EBT cash balance separately. Write both numbers down.
The call ends there — no need to speak with a representative for a simple balance check.
What if you get a different balance than expected? Your balance may be lower than expected if a recent purchase has not fully posted yet, or if a pre-authorization hold is pending. If your balance appears significantly lower than it should be with no explanation, call back and ask a representative to pull your recent transaction history. This can help identify whether unauthorized transactions occurred.
EBT Phone Number: What the Automated System Can Do
Most state EBT customer service lines have automated systems that handle common requests without waiting for a representative:
- Balance check — hear your current SNAP and cash balances
- Transaction history — recent purchases and deposits read aloud
- PIN change — reset your PIN immediately using the automated prompts
- Card replacement — report lost or stolen and request a new card
- Activate new card — activate a replacement card through the system
For balance checks and PIN resets, the automated line is faster than waiting for a live representative. Call the number on the back of your card and follow the prompts — most requests are completed in under two minutes.
When to Call the SNAP Agency Hotline Instead
The SNAP agency hotline — your state’s case number, not the EBT card line — is the right call for anything related to your eligibility, case, or benefits amount:
- “My benefit amount changed and I don’t know why”
- “I need to report a change in my income or household”
- “My recertification is coming up and I have questions”
- “My application has been pending for more than 30 days”
- “I was denied and want to appeal”
- “I need to update my address”
The SNAP agency line connects to caseworkers who can actually open your case and make changes — the EBT card line only manages the card itself.
Tips for Calling Food Stamps Customer Service
Call early in the morning. Wait times are shortest when the lines open — typically 8:00 or 8:30 AM local time. Mid-morning and early afternoon tend to have the longest waits.
Use the automated system for balance and PIN. If you only need to check your balance or change your PIN, the automated line handles it instantly without any wait.
Have your case number ready. Your case number is on your approval letter and on any notices your state has sent you. It speeds up every call significantly.
Ask for a supervisor if needed. If a representative cannot resolve your issue or gives you conflicting information, politely ask to speak with a supervisor. Supervisors have more authority to make case adjustments.
Keep notes. Write down the representative’s name, the date and time of the call, and a summary of what was discussed. If there is a dispute later, this documentation is valuable.
What to Do If You Cannot Reach Food Stamps by Phone
If hold times are long or you cannot get through by phone:
- Use your state’s online portal — most case inquiries, change reports, and recertification tasks can be completed online without calling. See our food stamp recertification article for every state’s portal URL.
- Visit your local SNAP office in person — for complex issues, in-person visits often resolve things faster than phone calls.
- Use the state mobile app — many states have apps that handle balance checks, change reports, and card management without a phone call.
FAQs
What is the food stamps phone number?
Each state has its own food stamps phone number. The EBT customer service number is printed on the back of your EBT card and handles balance checks, PIN resets, and lost/stolen card reports. Your state’s SNAP agency hotline handles case questions, eligibility, and recertification. Find both numbers for your state in the table above.
What is the EBT phone number to check my balance?
Call the number on the back of your EBT card. The automated system asks for your card number and PIN, then reads your current SNAP and cash balance. This line is available 24/7 with no wait time for balance inquiries.
What is the SNAP phone number to talk to someone about my case?
Use your state’s SNAP agency hotline — the right column in the table above. These lines connect to caseworkers who can access your case, answer questions about your benefit amount, and help with recertification. Most operate Monday through Friday during business hours.
Can I reset my EBT PIN by phone?
Yes. Call the EBT customer service number on the back of your card. Follow the automated prompts for PIN change or forgotten PIN. You will verify your identity with your Social Security number and date of birth, then create a new PIN immediately. The card works right away with the new PIN.
What do I do if I lost my EBT card and don’t have the phone number?
Find your state’s EBT customer service number in the table above. Call it to report the card lost and request a replacement. Your balance transfers automatically to the new card.
Summary
Every state has two food stamps phone numbers — the EBT customer service line for card-related issues and the SNAP agency hotline for case-related questions. The EBT number is on the back of your card and works 24/7 for balance checks and PIN resets. The SNAP hotline connects to caseworkers during business hours for eligibility and benefit questions.
Use our SNAP benefit calculator to estimate your monthly benefit, or see our full EBT card overview for everything about managing your card and benefits.
Source: USDA Food and Nutrition Administration — SNAP and individual state SNAP agency contact pages. Information reviewed for accuracy [year].